Once your order is placed, you’ll receive a confirmation email. Each item is prepared with care, purpose, and prayer before shipping. Orders are processed within 3–5 business days, and you’ll receive tracking information once your package is on the way. For digital products, access is delivered instantly to your email after purchase.

At Coach Lillie & Transformation Station, every order is prepared with excellence, prayer, and purpose.

Processing Time:

Orders are typically processed within 3–5 business days (excluding weekends and holidays). Custom or personalized items may take a few extra days to prepare.

Shipping Time:

Once shipped, you will receive a tracking number via email. Most U.S. orders arrive within 5–10 business days after processing, depending on your location and the carrier’s schedule.

Shipping Carriers:

We primarily use USPS, UPS, or FedEx for delivery. You may select your preferred shipping method at checkout when available.

Handling:

All items are packaged with care to ensure they arrive safely. Please verify your shipping address before submitting your order, as we cannot be responsible for packages sent to incorrect addresses.

Lost or Delayed Packages:

If your order is delayed or lost in transit, please contact the shipping carrier directly with your tracking information. You can also reach out to us at info@coachlilliefranks.com, and we’ll do our best to assist.

Every package that leaves our hands carries love, excellence, and a prayer for transformation—because we believe your order is more than a product, it’s a purpose-filled delivery.

At Coach Lillie & Transformation Station, we want your experience to be convenient, smooth, and full of care.

Deliveries:

All orders are shipped directly to the address provided at checkout. Please double-check your information before submitting your order to avoid delays or misdeliveries. Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.

Delivery times vary depending on your location and carrier, but most packages arrive within 5–10 business days after processing. Please note that once a package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen items.

Local Pickups (if applicable):

Local pickups may be available for select events, classes, or local customers in the St. Louis, MO area. You’ll receive an email notification once your order is ready, along with pickup instructions, date, and location details. All pickups must be completed within 7 days of notification unless other arrangements are made.

Our goal is to make sure your order arrives safely and in excellence—because everything we send out carries faith, love, and purpose.

At Coach Lillie & Transformation Station, we take great care in packaging every order with love and excellence. However, if your item arrives damaged, please notify us within 7 days of receiving your order so we can make it right.

To process your claim, email info@coachlilliefranks.com with:

    1. Your order number

    2. A brief description of the damage

    3. Clear photos of the damaged product and packaging

Once verified, we will gladly offer a replacement or store credit for the damaged item.

Please note that we cannot be responsible for damage caused by postal handling after delivery or for incorrect shipping information entered at checkout.

Every product is created with care and purpose, and we want your experience to reflect that same excellence. Thank you for giving us the opportunity to serve you with grace and integrity.

At Coach Lillie & Transformation Station, all products are created with excellence and care to empower, encourage, and inspire transformation.

Digital Products:

Because all journals, eBooks, affirmation cards, and digital downloads are delivered instantly, refunds or exchanges are not available once the product has been purchased. Please review all product descriptions carefully before purchasing.

Physical Products:

We want you to love your purchase! If an item arrives damaged or incorrect, please contact us within 7 days of delivery at [insert your business email] with your order number and clear photos of the issue. We’ll gladly replace the item or issue a store credit when applicable.

Exchanges:

At this time, exchanges are only accepted for damaged or defective items. We do not offer exchanges for size, color, or personal preference.

Our Promise:

Every item is designed with purpose and prayed over with love. If you ever experience an issue, reach out — we are committed to ensuring that every customer feels valued, supported, and satisfied with their experience.